Ensure every deal entering your network is 100% compliant. We provide an independent safety net between your resellers and your customers, identifying mis-selling before it reaches your billing system.
Channel & vendor compliance programmes are custom-quoted per network. See full pricing →
Secure Your Channel Performance →Enforce a gold standard of compliance across your entire reseller channel without increasing your internal headcount. We run the verification; you secure the network.
Protect your brand, your customers, and your regulatory standing.
A neutral, 3rd-party validation that removes reseller bias. We verify what actually happened, not what your channel claims.
Purpose-built to meet and exceed Ofcom General Conditions. Stay ahead of compliance requirements without internal overhead.
Ensure only high-quality, fully consented contracts are activated. Reduce churn and disputes before they impact your bottom line.
Your resellers sell. We verify. Your network stays protected.
Secure Your Channel Performance →Ofcom has directly fined providers for mis-selling and 'slamming' carried out through their sales channels — cases like Guaranteed Telecom and Met Technologies show enforcement action lands on the entity responsible for the customer relationship, not just the individual salesperson. Because reseller conduct reflects on the network's regulatory standing and billing system, networks increasingly use independent verification to catch mis-selling before it reaches their books, rather than relying solely on reseller self-reporting.
Due diligence before onboarding a reseller typically covers licensing, regulatory compliance history, financial stability, and data protection practices, with ongoing obligations written into the channel partner agreement rather than checked only once. Many networks also build in independent verification of the reseller's sales conduct after go-live, since pre-signing due diligence can't catch mis-selling that starts once the partner is actively selling.
Automated QA and call-scoring tools typically sample only a small percentage of calls — most contact centres review just 1-5% of interactions — which leaves most reseller-customer conversations unchecked. Independent third-party verification closes that gap by checking every deal rather than a sample, which matters when the reseller itself controls what gets flagged for internal review.
Yes — channel partner agreements typically allow suspension or termination for serious or repeated compliance breaches, but enforcing that requires documented evidence rather than the reseller's own account of what happened. Independent, recorded verification of individual sales calls gives a network defensible, third-party evidence it can act on, rather than relying on the reseller's self-reported compliance data.
A channel partner scorecard tracks performance metrics the reseller self-reports — deal volume, conversion rates, certification status — while independent verification is a neutral, direct check of what actually happened on the sales call itself. Scorecards measure output; independent verification confirms the underlying sale was conducted compliantly, which a self-reported scorecard can't validate on its own.
Yes — resellers and smaller providers are subject to Ofcom's General Conditions in the same way as network operators; being a channel partner rather than a network doesn't exempt a reseller from consumer protection and sales conduct rules. Most wholesale and channel agreements require resellers to maintain that compliance as a condition of continuing to sell on the network, which is why networks increasingly verify it independently rather than taking it on trust.
Independent verification removes the conflict of interest inherent in a reseller marking its own homework — the reseller has a commercial incentive to under-report problems with its own sales. A neutral third party calling the customer directly verifies what was actually agreed and disclosed, giving the network evidence it can trust for its own regulatory standing rather than the reseller's word alone.
Channel and vendor compliance programmes are custom-quoted per network rather than sold on a fixed price list, because scope depends on the size of the reseller channel, verification volume, and reporting requirements. This differs from the credit-based pricing used for individual resellers and call centres, reflecting that a network-level programme is a bespoke service covering an entire channel, not a single account.
Slamming is switching a customer's service without valid consent — an aggressive form of mis-selling that Ofcom has fined providers for, including cases involving elderly and vulnerable customers. Independent verification calls placed to the customer directly, separate from the reseller's own sales process, are what surface unauthorised switches before they show up as a customer complaint or an Ofcom investigation.