About the Founder

Meet Andrew James-Smith, Preston, Lancashire

Founder & Director of TELECOM COMPLIANCE — the person behind The Telecom Verification Protocol, built from first-hand experience in the UK telecom reseller industry.

We independently verify telecom sales through recorded customer confirmation calls, producing audit-ready compliance certificates that protect reseller commission.

Andrew James-Smith is the Founder & Director of TELECOM COMPLIANCE (Companies House 16478408, Preston, Lancashire). He built The Telecom Verification Protocol from first-hand experience in UK telecom reselling — having experienced commission clawbacks and compliance gaps personally before designing the managed verification solution now protecting reseller revenue across the UK.

Part of: Compliance Evidence Hub

Quick Answer

TELECOM COMPLIANCE is a Preston-based compliance automation company helping telecom resellers protect revenue through verified sales processes. Founded by Andrew James-Smith, we combine AI automation with PECR, DUAA and ICO compliance expertise to eliminate clawbacks and create audit-ready evidence trails.

Read time: ~6min · Last updated: 2026-03-04

About TELECOM COMPLIANCE

  • ✓ Founded by Andrew James-Smith
  • ✓ Based in Preston, Lancashire
  • ✓ Companies House: 16478408
  • ✓ ICO Registered: ZC079121
  • ✓ Human-operated verification service

What We Do

  • • PECR & DUAA compliance verification
  • • T&C and cooling-off documentation
  • • ICO-ready audit trails
  • • PDF compliance certificates
  • • Fully managed service

Andrew James-Smith, Founder and Director of TELECOM COMPLIANCE — Preston-based telecom compliance and AI automation specialist serving UK resellers and channel partners

Andrew James-Smith

Founder & Director, TELECOM COMPLIANCE

Telecom compliance specialist and the creator of The Telecom Verification Protocol — a managed post-sale compliance verification service protecting telecom resellers from commission clawbacks, failed audits and cooling-off disputes.

Registered company director (Companies House 16478408) with hands-on experience in business operations, compliance frameworks and provider audit processes.


Why I Built The Telecom Verification Protocol

I built The Telecom Verification Protocol because I’ve lived the problem it solves. After years working in UK telecom reselling, I saw first-hand how compliance gaps and undocumented sales were silently destroying commission — not because agents were doing anything wrong, but because there was no system in place to prove they weren’t.

Disputes would surface weeks after a sale. Providers would claw back commission with no warning. Cooling-off challenges went unanswered because there was no recorded evidence, no timestamped confirmations, and no audit trail. The ROI was being eroded by a problem nobody was actively solving.

“I kept seeing the same pattern: good salespeople, good products, good customer intent — but no documented proof. When a provider came asking for evidence, there was nothing to show. Revenue was walking out the door, and nobody had a system to stop it.”

The breaking point came when I watched an entire month’s commission get clawed back on a batch of sales that were completely legitimate. The customers were happy, the contracts were valid, but there was no compliance evidence to prove it. That’s when I realised this wasn’t a sales problem — it was a systems problem.

So I built the solution myself. The Telecom Verification Protocol is the managed compliance layer I wished existed when I was losing revenue to preventable disputes. Every feature — from voice-log verification to instant SMS confirmations to provider-ready certificates — was designed to close the exact gaps I experienced in the field.

Today, Heimdell Tech Ai operates as a fully managed compliance verification service. We don’t sell software. We sit between your sales team and your provider relationship, independently verifying every sale and producing the audit-ready evidence that protects your commission from day one. See how the protocol works: 100% Compliance Protocol Setup.

The Telecom Verification Protocol exists because I couldn’t find a solution that solved this problem properly. So I built one — and now it’s available to every UK telecom reseller who’s tired of losing money to preventable compliance failures. Not sure where you stand? Start with a free 15-Minute Financial Leakage Audit.

Andrew James-Smith at work - Heimdell Tech Ai compliance verification office in Preston, Lancashire
Building compliance systems at Heimdell Tech Ai, Preston

Meet Andrew — Video Introduction

A quick introduction to who I am, why I built The Telecom Verification Protocol, and how it protects UK telecom reseller commissions.

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Video Coming Soon

An introduction video explaining The Telecom Verification Protocol and how it protects your commission will be available here shortly.

In the meantime, call +44 7414 909674 or email me to discuss your compliance needs directly.


Why Resellers Choose TELECOM COMPLIANCE

94%

Clawback Reduction

A 150-agent reseller cut monthly clawbacks from £4,200 to £252 in 90 days using The Telecom Verification Protocol.

£47K

Annual Savings

Verified compliance documentation protects commission that would otherwise be clawed back in cooling-off disputes.

Read the Full Case Study →

Managed, Not DIY

You don’t need another tool to manage. The Telecom Verification Protocol runs as a fully managed service — we handle compliance verification so you can focus on sales.

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We Make the Calls

Independent agents verify every sale, not your team.

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We Issue Certificates

Provider-ready PDFs generated automatically after each verification.

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We Store Records

Voice logs and audit trails secured and retrievable on demand.

You Focus on Sales

Compliance runs in the background. No admin overhead for you.


TELECOM COMPLIANCE Credentials & UK Telecom Compliance Expertise

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Registered UK Company

TELECOM COMPLIANCE Ltd is registered at Companies House (16478408) and operates from Preston, Lancashire.

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ICO Registered

Registered with the Information Commissioner’s Office (ZC079121) for full GDPR compliance and data protection. [View Certificate]

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D-U-N-S Verified

Verified by Dun & Bradstreet (233836391) — a globally recognised business credit identifier.

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Ofcom-Aware Framework

The Telecom Verification Protocol is built around Ofcom’s General Conditions of Entitlement, ensuring compliance aligns with the regulator’s expectations. See the full compliance setup.

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First-Hand Industry Experience

The entire protocol was built from direct experience in volume telecom reselling — not from theory or generic consulting frameworks.

Managed Service, Not Software

We don’t sell software licences. Every verification is managed by TELECOM COMPLIANCE, ensuring consistent quality and accountability. Need ops support too? See Systems Architecture & Fractional Ops.


Contact Andrew Directly

Whether you have a question about compliance, want to discuss your specific situation, or are ready to book a free leakage audit — I’m available to talk.

Phone

+44 7414 909674

Mon–Fri 8:30am–5:30pm
Sat 9:30am–3:00pm

Email

contact@heimdell-tech-ai.co.uk

Typically responds within 2 hours during business hours

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Office

TELECOM COMPLIANCE
11 Lower Croft
Preston, PR1 9DJ
United Kingdom

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Ready to Protect Your Commission?

Book a free 15-minute Financial Leakage Audit and find out exactly where compliance gaps are costing your telecom business money.

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