1. Who We Are
Heimdell Tech Ai Ltd is a company registered in England and Wales (Company Number 16478408). ICO Registration Number: ZC079121. We operate as a software development and IT consultancy firm providing SaaS compliance platforms and managed TPV verification services for telecom resellers, brokers and D2D sales teams under the brand name "The Telecom Verification Protocol".
Data Controller: Heimdell Tech Ai Ltd
Contact: Andrew James-Smith
Email: contact@heimdell-tech-ai.co.uk
Phone: +44 7418 008279
2. What Data We Collect
We may collect and process the following categories of personal data:
2.1 Data collected directly from you
- Name, email address, telephone number (when you contact us or request a consultation)
- Business name and role
2.2 Data collected through our service (The Telecom Verification Protocol)
- Customer identity verification data (name, address, date of birth)
- Direct Debit mandate details
- Voice recordings of verification calls
- SMS and email delivery logs with timestamps
- Compliance certificate data
2.3 Data collected automatically via this website
- IP address, browser type, device information
- Pages visited and time spent on pages
- Referral source
3. Legal Basis for Processing
We process personal data under the following legal bases as defined by UK GDPR:
- Legitimate interests (Article 6(1)(f)) — to provide our compliance verification service and to operate our business
- Contractual necessity (Article 6(1)(b)) — to fulfil our service obligations to clients
- Legal obligation (Article 6(1)(c)) — to comply with Ofcom regulations, Consumer Contracts Regulations 2013, and other applicable UK law
- Consent (Article 6(1)(a)) — where explicitly given, for example when subscribing to communications
4. How We Use Your Data
We use personal data for the following purposes:
- Providing and managing The Telecom Verification Protocol compliance verification service
- Generating compliance certificates and audit trails for our clients
- Responding to enquiries and providing consultations
- Improving our website and services
- Complying with legal and regulatory obligations
5. Data Sharing
We do not sell personal data. We may share data with:
- Our clients (telecom reseller agencies) — as part of the managed compliance service, including compliance certificates and verification records
- Telecom providers — when compliance evidence is required for audit purposes, at the direction of our client
- Service providers — trusted third parties who assist in operating our service (e.g., hosting, CRM integration), bound by data processing agreements
- Legal authorities — where required by law or regulation
6. Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected:
- Verification records and voice logs: retained for a minimum of 6 years in line with regulatory best practice and limitation periods under UK law
- Website analytics data: retained for up to 26 months
- Contact enquiry data: retained for up to 2 years after last communication
7. Your Rights
Under UK GDPR, you have the following rights:
- Right of access — request a copy of the personal data we hold about you
- Right to rectification — request correction of inaccurate data
- Right to erasure — request deletion of your data (subject to legal retention requirements)
- Right to restrict processing — request limitation of how we use your data
- Right to data portability — request your data in a machine-readable format
- Right to object — object to processing based on legitimate interests
To exercise any of these rights, contact us at contact@heimdell-tech-ai.co.uk. We will respond within one calendar month.
8. Cookies
This website uses cookies to improve your browsing experience and to analyse site traffic. Cookies are small text files stored on your device when you visit our website.
8.1 Types of Cookies We Use
- Essential cookies — required for basic site functionality (e.g., remembering your consent preferences)
- Analytics cookies — help us understand how visitors interact with our website so we can improve it
- Functional cookies — remember your preferences and settings for a better experience
8.2 Cookie Consent
When you first visit our website, a consent banner will appear at the bottom of the page. You may choose to:
- Accept All — enables all cookies and indicates your consent to the use of automated calls as described in Section 8.3 below
- Essential Only — limits cookies to those strictly necessary for the site to function; no consent is given for automated calls
You can withdraw or change your consent at any time by clearing your browser’s local storage or contacting us at contact@heimdell-tech-ai.co.uk.
8.3 Consent to Automated Calls
By clicking "Accept All" on our cookie consent banner, you also provide your explicit consent under the Privacy and Electronic Communications Regulations 2003 (PECR) to receive automated telephone calls from TELECOM COMPLIANCE. These calls may include:
- Information about our compliance verification services (The Telecom Verification Protocol)
- Service updates, promotions, and relevant industry information
- Follow-up communications related to enquiries you have made
You may withdraw your consent to automated calls at any time by:
- Contacting us at contact@heimdell-tech-ai.co.uk or +44 7418 008279
- Replying “STOP” to any communication we send
- Clearing your browser’s local storage (this resets your cookie consent, allowing you to choose “Essential Only” on your next visit)
9. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. This includes encrypted storage, access controls, and regular security reviews.
10. International Transfers
We do not routinely transfer personal data outside the United Kingdom. If a transfer becomes necessary, we will ensure appropriate safeguards are in place in accordance with UK GDPR.
11. Complaints
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.