A structured review of your business processes against PECR 2003, DUAA 2025 and UK GDPR. Identify compliance gaps before they become £17.5M ICO fines, 30-day deadline failures or enforcement action.
Regulatory risk assessments start from £500. See full pricing →
Last updated: 2026-03-04
Part of: Commission Audit Hub
Most UK service businesses operate with invisible regulatory exposure. Your sales team closes deals, commissions are paid, and everything appears to work — until a provider audit flags inconsistencies, a batch of clawbacks arrives, or a customer dispute escalates beyond your ability to defend it.
The underlying issue is rarely malicious non-compliance. It is structural: sales processes designed for speed and volume often lack the verification checkpoints, documentation trails and consent records that providers and regulators require. These gaps compound over time, creating liabilities that only surface during audits or disputes.
Commission clawbacks alone cost telecom resellers and sales agencies between 5% and 15% of gross commissions annually. Add provider audit failures, ICO complaints and potential enforcement action, and the total cost of unmanaged regulatory risk becomes substantial. Yet most agencies discover these gaps reactively — after the financial damage has occurred.
The core question: If a provider audited your last 100 sales tomorrow, how many would pass? If an ICO complaint landed on your desk, could you prove lawful processing? A Regulatory Risk Assessment answers these questions before stakeholders ask them.
The Regulatory Risk Assessment is designed for UK service businesses and resellers processing 100 or more monthly sign-ups. It is particularly valuable for organisations facing specific triggers:
If your clawback rate has increased over the past two quarters without clear explanation, the cause is likely systematic rather than isolated. The assessment identifies which compliance gaps are generating disputes and prioritises remediation by financial impact.
Major providers including Virgin Media, O2 and Sky conduct periodic compliance audits of their channel partners. An assessment conducted before an audit identifies gaps you can close proactively, rather than defending them reactively. TELECOM COMPLIANCE operates from Preston, Lancashire, providing hands-on support throughout the remediation process.
Sales processes that work at 50 monthly sign-ups often fail at 200. The assessment evaluates whether your current workflows, documentation practices and verification steps will hold under increased volume and scrutiny.
Different providers have different compliance requirements. A process that satisfies one provider’s audit criteria may fail another’s. The assessment maps cross-provider requirements and identifies gaps that create exposure across your portfolio.
The Regulatory Risk Assessment is a comprehensive review covering four core regulatory areas, plus provider-specific audit requirements. Each area is scored, gaps are prioritised by risk, and a remediation roadmap is provided.
Review of GC C7 (contract information requirements), GC C8 (switching and porting), and relevant provisions governing sales conduct, customer rights notification and complaint handling.
Assessment of cooling-off notification procedures, cancellation rights disclosure, verbal contract formation requirements and pre-contract information delivery under the Consumer Contracts Regulations 2013.
Evaluation of payment authorisation workflows, mandate handling, Direct Debit Guarantee compliance and exposure to indemnity claims under the Payment Services Regulations 2017.
Analysis of lawful basis documentation, consent records, ICO registration coverage and Subject Access Request readiness. Links directly to our ICO & GDPR Compliance Audit for detailed data protection assessment.
For agencies requiring ongoing protection, the assessment forms the foundation for Commission Clawback Audit and Post-Sale Verification System deployment via The Telecom Verification Protocol.
A completed Regulatory Risk Assessment delivers clarity on your compliance position and a concrete path to remediation. Clients typically experience the following outcomes:
You will know exactly where your processes fail regulatory requirements, which gaps are generating financial loss, and which create enforcement risk. No more guessing or discovering problems through clawbacks.
Not all gaps carry equal weight. The assessment scores issues by regulatory severity and financial impact, giving you a clear sequence for allocating remediation resources. Address critical gaps first; manage lower-risk items over time.
When a provider announces an audit, you will have documented evidence of your compliance position and any remediation steps taken. This shifts audits from defensive exercises to routine verifications.
The assessment provides the analytical foundation for implementing The Telecom Verification Protocol — a managed third-party verification (TPV) system for telecom resellers that creates audit-ready documentation for every sale your team closes.
Review your data protection practices against UK GDPR requirements and document ICO-ready compliance evidence.
Build audit-ready documentation that eliminates the evidence gaps causing non-consent disputes and provider reversals.
End-to-end implementation of a systematic compliance framework with CRM integration and operational handover.
A Regulatory Risk Assessment provides the detailed analysis needed to close compliance gaps systematically. Start with a free 15-minute Financial Leakage Audit to confirm exposure exists, then proceed to full assessment.